Eppalock
  • Eppalock
  • Install via Heroku Elements
  • Heroku Documentation
    • Provisioning the Addon
    • Setup
  • Backups
    • Restore
    • Encryption Key
  • Support
    • Contacting Support
    • Changelog
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Contacting Support

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Last updated 4 months ago

Submitting a Ticket

Please visit our to see if any known incidents could relate to your issue before submitting a ticket. Submit a ticket by sending an email to .

To reach a resolution as quickly as possible, please provide:

  • When the issue occurs

  • Which Heroku App linked to your account has an issue

  • Specific backups you're having an issue with

Status Page
support@eppalock.com